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FAQ's
Welcome to RowanAir's FAQ Blog, your one-stop source for answers to the most common inquiries about our domestic and commercial air conditioning and electrical services. At RowanAir, we're dedicated to providing you with expert solutions and clarity on all your HVAC and electrical concerns. Whether you're wondering about our location, the causes of water leakage from your A/C unit, or the details of our Deep Antibacterial Clean and Service, you'll find the answers right here. We're committed to transparency, and this blog is designed to ensure that you have the knowledge you need to make informed decisions. Join us as we address these questions and more, helping you achieve optimal comfort and efficiency in your residential or commercial spaces. Q: Why is water leaking from the front of my A/C unit? A: If you're experiencing water leakage from the front of your A/C unit, the most likely culprit is a blockage in the drainage system. The drain line can become obstructed with dust, dirt, sludge, or mold, causing water to accumulate and overflow. To address this issue, we recommend scheduling a Deep Antibacterial Clean and Service for your A/C unit to restore its optimal performance. Q: What should I do if my A/C starts leaking following a Deep Antibacterial Cleaning servicing? A: If you notice your A/C unit leaking within 48 hours of notifying us after a Deep Antibacterial Clean, we offer a complimentary return service to address the issue. However, if the problem arises after this initial 48-hour window, a diagnosis fee will apply to compensate for the technician's time. Q: What does it mean when the lights on my A/C unit are flashing? A: When the lights on your A/C unit are flashing, it's a clear indication of a malfunction. Each sequence of flashing lights corresponds to a specific fault code, which may vary depending on your A/C's brand. We kindly request that you record a video of the flashing light sequence before contacting us to schedule an investigation, enabling us to diagnose and resolve the issue more effectively. Q: What are the reasons for the indoor unit louver not moving? A: Several factors can cause the indoor unit louver to remain stationary. These include potential obstructions, airflow direction settings not being synchronized with the remote control, circuit malfunctions, or component imbalances. The louver's movement can also adapt to optimise air circulation during both cooling and heating modes, ensuring your comfort. Q: What does the investigation fee of $179.30, including GST, cover? A: The investigation fee covers the callout and examination of one Split System unit. If the technician can complete the repair within this time, they will do so. However, if additional work or replacement parts are required, the technician will provide you with a quote, allowing you to make an informed decision on how to proceed. Q: What is your Return Policy? A: In certain cases, air conditioners may experience issues after components have been replaced. If this occurs, please notify us within 48 hours of the technician's visit to your property. It's important to understand that each situation is unique, and if the technician determines that it's a distinct problem, there may be an investigation fee associated with it. Q: What does the Deep Antibacterial Clean and Service involve? A: During a Deep Antibacterial Clean and Service, our technician follows a specific process to ensure your A/C unit's optimal performance: The technician will encase the indoor unit with a protective bag to capture any residue. They will then apply a chemical cleaner to thoroughly cleanse the entire indoor unit, eliminating dirt, mold, and buildup. Following this cleaning, the technician will inspect the drainage piping system to ensure it is free of debris. Effervescent cleaning tablets are introduced into the piping to keep it clear and unobstructed. A final step involves flushing water down the piping system to confirm the proper functionality of the drainage system. Once the cleaning process is complete, the technician will reassemble the entire system to its standard configuration. Q: Do you offer investigations or installations for Boxed Air Conditioners? A: We do not provide investigation or installation services for boxed air conditioners. However, we can offer a quotation for a Deep Antibacterial Clean and Service for Boxed Air Conditioners to ensure their optimal performance and cleanliness.
The ultimate guide to getting your Air conditioner ready for summer
When the days get longer and the sun gets stronger than usual, it's a sure sign that summer is just around the corner. This means that during the hot Townsville summers, it's time to quickly turn to one of the best investments you have ever made: a home air conditioner. If there was a heating option, I'm sure I would have used it during the winter as well. However, if your air conditioner has been idling in cold weather, it may have accumulated leaves, dust and dirt, and parts in operation may require pre-season service. Just like you need to prepare for swimming in the sea, air conditioning also needs to be prepared for summer. You don't want to be stuck in the heat in an unmaintained unit. And if you cross your fingers, hope for the best, and fail to invest, you could face repair bills, higher electricity bills, inadequate cooling, or even a unit replacement. Get ready for summer with a little love before you turn on your devices. Regular maintenance is a good practice that keeps your system working well, a healthier home environment, and lower utility bills. A major problem with air conditioner maintenance is whether or not to do it yourself. As for service, you should always hire a licensed refrigeration professional to work on your system, unless it involves cleaning filters which you can do yourself. But other tasks always require professional help. Never attempt maintenance work yourself, you could end up damaging your system unknowingly. It's a good idea to have a qualified technician look at your unit at the beginning of each summer. Get the most out of your investment by getting it taken care of by an air conditioning expert. Not only do contractors have the right tools and expertise, they can also repair or upgrade systems, keep them running efficiently, and fix minor problems before they become major problems. What do the professionals do? Thoroughly clean the condenser and evaporator coils Ensure the system is charged with the correct refrigerant (Repairing an air conditioner's closed cooling system is never a do-it-yourself job) Check and tighten electrical connections Flush drains Inspect, clean and repair ducts Inspect unit to extend air conditioner life and maximize energy efficiency and recommend repair What can you do yourself? There are many things you can do if you feel like it. Let's get to know the system first! Knowing the major parts is essential for routine maintenance and communicating problems to professionals. Let's start with the basics. Air conditioners have two main units. A condenser, usually located outdoors, and an evaporator attached to an air handling unit or furnace. Together they extract heat from the indoor air using refrigeration technology. Air handlers blow cooled, dehumidified air through ducts into the rooms of the house. Filter - Reduces the amount of dust released into the air. The filter is rectangular and can be easily removed from the indoor unit. Duct – A circular duct that supplies cool or warm air to a room, usually in the ceiling (ducted systems) Thermostat - A small box mounted near the indoor unit that allows you to change or adjust the indoor temperature. Registers - These grills are inserted into the ceiling or floor and allow air to be pumped into the home or reheated air to be returned to the room. Safety First Always turn off the power before performing maintenance on or near the air conditioner. The system usually has a 240-volt weatherproof circuit breaker near the outdoor unit. Turn this off as well. The outdoor unit has a built-in capacitor that stores electric charge, which is dangerous. Wait approximately 30 minutes for the charge to dissipate before starting maintenance. As an extra precaution, always avoid touching electrical parts. Clean or replace the filter: Regular cleaning of this part of the device is a top priority. Some air conditioners have disposable filters, while others have reusable filters that can be washed with water. Clean reusable filters or replace disposable filters with new ones. Check your manufacturer's manual to find out how many filters your air conditioner has and where to find them. It is also important to clean or replace the filter at least once a month, even in the summer. Clean the condenser of debris: The condenser is the big box outside with a large fan mounted within it. This would be kept free of any objects, and nothing should block the unit. However, both the condenser and external vents can attract capricious leaves, plants, dirt, and garden debris. These can damage the unit and reduce its operating efficiency. Make sure there are no leaves or dirt. You probably know where the air conditioning ducts that bring in the cold air are, but since most of them are hidden in the ceiling or walls, you should hire a professional to do the maintenance of the ductwork. Technicians can find loose holes in ducts and sutures. Repairing ducts allows your air conditioner to function properly as a closed system, improving energy efficiency and keeping your home cool. You can keep parts of your ducted system clean and dry by removing the register and wiping the visible part of the duct. You can also inspect these parts of the duct for wear or water damage. Moisture can accumulate in the air ducts due to condensation. This can damage the system and lead to mould growth. If you discover water damage, contact a professional. Is your air conditioning system good for summer? The experts have fine-tuned your system. Cleaned the condensing unit, performed all of the above checks, and replaced the filter. Test time!
The Anatomy of an Air conditioner
Air conditioners are now more commonly seen at work, home, and even when we're out and about, making them more of a need than a luxury in our life. However, unless you're an engineer or a scientifically inclined individual, it's possible that you haven't given their operation any thought. When you turn on an air conditioner, a room instantly becomes cooler or warmer, right? Understanding the fundamentals of your appliance's operation will let you make simple tweaks to the settings that can save operating expenses.
